PRIVACY POLICY

Effective Date: June 05, 2025

At CIMAT – Sana, we are committed to protecting the privacy and personal information of our users. This Privacy Policy describes how we collect, use, and protect information gathered from users of our website and WhatsApp-based chatbot services, developed exclusively for admission enquiries at Coimbatore Institute of Management and Technology (CIMAT), a standalone B-School in Coimbatore.

1. Information We Collect Information Provided to Us When you interact with CIMAT – Sana through our WhatsApp chatbot or via forms on our website (www.cimat.edu.in or affiliated platforms), we may collect the following information for the purpose of admission counselling and enquiry resolution:

Name Email Address Mobile Number City / Location Course Interested In Educational Qualification

Any other information voluntarily provided by the user during the conversation

This data is collected only to facilitate academic counselling, provide admission-related support, and enhance your experience with CIMAT.

Automatically Collected Information We may collect limited technical information such as:

Device type and browser information WhatsApp number (as per user initiation)

Interaction logs with the chatbot (used for improving service quality)

2. How We Use Your Information We use your personal information solely for:

Responding to your admission enquiries

Providing information about courses, fee structures, application processes, and campus facilities

Sending relevant updates or reminders related to admissions

Internal analysis and reporting to improve our services

We do not use your information for marketing unrelated services or share your data with third parties, except authorized academic and administrative personnel of CIMAT for legitimate academic purposes.

3. Your Rights As a user, you have the right to:

Request access to your personal information stored with us

Request correction of incorrect or incomplete data

Request deletion of your data upon withdrawal of interest

Object to the use of your data in specific circumstances

Request restriction of processing or ask for data portability

To exercise any of the above rights, please write to us at info@cimat.edu.in.

4. Your Privacy, Your Customers Since the CIMAT – Sana chatbot is not intended for businesses, but rather for direct student interactions, we do not store or process third-party customer data beyond the student’s admission-related interaction.

Users are advised not to submit sensitive personal data (such as health records, political views, religious beliefs, etc.) through the chatbot.

5. Contact For any queries or concerns regarding this Privacy Policy or the handling of your data, you may contact us at: info@cimat.edu.in 📞 +91 8300149494